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A complete reception, in a single platform.
From welcome to paperwork: everything your property needs, handled 24 hours a day.
Check-in from the phone, before arrival
Documents and licence plate collected in advance: on arrival the guest is already registered.
Management system (PMS)
Bookings, calendar, rooms, rates and guest folio in one platform.
Guest registration and tourist tax, ready
Alloggiati Web, tourist tax and ISTAT prepared at check-in. Automatic submission of the records is coming soon.
A concierge who really knows the area
Tips on restaurants, walks and ZTL alerts for your municipality, from a map made by people who live here, not generic answers.
Keyless access
Room and main entrance from the smartphone, or a PIN on any keypad lock. Access turns on once the stay is paid and switches off at check-out. Keyless access: coming soon.
Restaurants in your area, in the guest app
Nearby restaurants on the map with dedicated offers: the guest books a table from the app and the restaurant receives the request.
Direct bookings, zero commission
Your booking page in 20 languages, with a 3D room map.
ZTL: the plate ready before arrival
We collect the guest's licence plate and prepare the data for your municipality's ZTL registration: you confirm the registration. The guest gets ZTL alerts and is asked to check the access hours on site.
Active in some municipalities of Lombardy and Veneto.
Calendar and channels
A single calendar for Airbnb and Booking (apartments), always up to date.
Guest passport
A single QR for the whole stay: the guest accesses their area, services and discounts with just one code.
Tailored stay plan
A personalised itinerary for every guest: what to see and do, day by day.
In-hotel services and orders
Breakfast, restaurant, spa and room service: the guest orders from their phone, you earn more.
Taxi, transfers and tickets
Taxi, airport transfers and tickets for attractions, booked in a tap.
Room in 3D
The guest sees the room in 3D before arrival: spaces, furnishings and layout, as if they were already there.
Payments, bill and receipt
Deposits, balance, bill at check-out and receipt: everything tracked, no surprises.
Upgrades and late check-out
The guest books room upgrades, early check-in and late check-out from their phone: extra revenue for you.
More reviews
After the stay, the guest is invited to leave a review, at the right moment: more stars, more bookings.
Guests welcomed in their own language
The guest writes in their language, the reception reads in Italian — and the reply comes back in the guest's language. In every chat, in every language.
Keyless access
Your guest opens the door from the smartphone. You control everything from the back office.
Room and main entrance open with one tap from the guest area — or with a PIN on any keypad lock. Access turns itself on only once the stay is paid and started, and switches off automatically at check-out. Every opening is logged. Compatible with the main smart locks. Keyless access: coming soon.
How we connect your portals
Airbnb + Booking (apartments)
Calendar sync: dates block everywhere, no overbooking.
Channel Manager 2-way
50+ portals: Booking, Expedia, Airbnb, Agoda, Trip.com, Hotelbeds, Hostelworld and more. Add-on.
Simple, as it should be.
The hotel goes live
We set up your property and generate the QR code. No installation, no hardware.
The guest scans the QR
From the room or at reception, the guest opens the assistant on their phone, in their own language.
Guided automation, always under your control
The platform does the heavy lifting — multilingual welcome, check-in, documents and portal sync — and you control and approve with one click from the dashboard.
Continuous support that never leaves you alone
From the initial setup to daily management: your reception is protected and supported.
Integrated 24/7 AI Assistant
A virtual assistant for the staff: if you're unsure how to use a function, the AI built into the control panel guides you step by step in real time, without having to read long manuals.
Remote technical support (no waiting)
Fast problem-solving: when needed, our team can access your dashboard remotely to configure or fix any setting instantly. No need to wait for a technician to arrive on site.
Security and transparency (GDPR)
Audit log and protected privacy: remote access is protected by the highest security standards — no operator can access payment data or customers' cards, and every intervention is recorded in an unalterable digital log.
Direct chat with the Founder
Have a special request or a customization in mind? With a simple click from the dashboard, you speak directly with the person who created the platform.
Not just a warm welcome: more revenue and reviews.
Behind the assistant, tools that grow your hotel — almost without lifting a finger.
More 5-star reviews
Your guests leave happy and say so. HotelOnlineAI helps you turn stays into positive reviews.
Extra revenue, automatically
Breakfast, spa, late check-out, experiences: the assistant offers your services at the right moment. Every guest is worth more.
Know instantly if something's wrong
If a guest isn't happy, you'll notice during the stay — and fix it before it becomes a negative review.
And this is just the beginning.
Guests order your services from their phone.
Add your services and let guests order on their own — you receive everything on your dashboard. Online payment is coming soon.
Add your services
Breakfast, spa, restaurant, late check-out, experiences: build your menu in a few clicks, with your own prices.
Guests order from their phone
From their room, in their own language, they pick what they want and send the order. No app, no queues at reception.
Online payment (coming soon)
Online payment is coming soon: for now the order lands on your dashboard, ready to handle.
The whole destination, on a single map.
From the assistant, your guests discover where to go, enjoy discounts and reach their destination stress-free.
Find hotels
On the map, guests discover the network's hotels and book directly, with no middlemen.
Restaurants in your area, in the guest app
Nearby restaurants on the map with dedicated offers: the guest books a table from the app and the restaurant receives the request.
Get there with ease
Directions and route to the destination, with ZTL alerts and a reminder to check the access hours on site.
Frequently asked questions
We are active in some municipalities of Lombardy and Veneto (including Verona, Padua, Vicenza, Bergamo and Brescia). In some municipalities we prepare the data and the link to the portal, and you confirm the registration. In others we prepare the data and you complete the registration yourself. Ask us about your municipality: the list is growing.
For an Italian property, the ideal management system automates local compliance — Alloggiati Web, ISTAT, the tourist tax and CIN management — and speaks your guests' language. HotelOnlineAI brings all of this together in a single platform with a multilingual digital reception, built specifically for hotels and B&Bs in Italy.
HotelOnlineAI collects guest data during digital check-in and automatically prepares the records for the State Police's Alloggiati Web portal, with no manual entry. Automatic submission of the records is coming soon.
It automatically prepares the Alloggiati Web records and calculates the tourist tax. Automatic submission of the records is coming soon.
Accommodation providers periodically report arrivals and stays to their Region, which passes them on to ISTAT — usually every month. By collecting the data right at check-in, HotelOnlineAI prepares the ISTAT export in the required format, so submitting it becomes a simple final check.
The CIN must be requested on the Ministero del Turismo platform, then displayed at the property and included in every listing. HotelOnlineAI stores and validates the CIN in the official 18-character format and shows it wherever it's needed — for example on documents and in pre-arrival messages to guests.
In all the main languages of your guests. Everyone writes in their own language and you always read in your own.
With a multilingual digital reception: your guest writes in their own language and gets instant answers 24/7, while your front desk sees the conversation in Italian. It's one of HotelOnlineAI's core features, translating with the full context of your property in mind.
Yes. The assistant welcomes and replies to guests at any time, in their own language, even when reception is closed.
Take your business beyond every border.
Choose your profile and tell us about yourself. We'll get back to you shortly.
Your hospitality. Our intelligence.
Digital Reception and AI Concierge for hotels and B&Bs. Check-in, management and multilingual guest support in one platform.
+39 380 100 3307 ↗