A complete reception, in a single platform.
From welcome to paperwork: everything your property needs, handled 24 hours a day.
Online check-in
Check-in with QR and documents collected even before arrival.
Guest passport
A single QR for the whole stay: the guest accesses their area, services and discounts with just one code.
Real-time translator
The guest writes in their language, the reception reads in Italian — and the reply comes back in the guest's language. In every chat, in every language.
Room in 3D
The guest sees the room in 3D before arrival: spaces, furnishings and layout, as if they were already there.
Tailored stay plan
A personalized itinerary for every guest: what to see and do, day by day.
In-hotel services and orders
Breakfast, restaurant, spa and room service: the guest orders from their phone, you earn more.
Taxi, transfers and tickets
Taxi, airport transfers and tickets for attractions, booked in a tap.
ZTL and plate without fines
The guest sees the hours of the limited-traffic zone and registers their plate in a tap: they know when they can drive through and how to park at the property.
Network of partners with discounts
Local restaurants and experiences with exclusive offers: the guest books, you earn.
Upgrades and late check-out
The guest books room upgrades, early check-in and late check-out from their phone: extra revenue for you.
More reviews
After the stay, the guest is invited to leave a review, at the right moment: more stars, more bookings.
Calendar and channels
A single calendar, synced with Airbnb and Booking (apartments). No double bookings.
Automatic paperwork
Alloggiati Web, ISTAT, tourist tax, Electronic Invoice (SDI) and CIN — without forms.
Payments, bill and invoice
Deposits, balance, bill at check-out and invoice: everything tracked, no surprises.
How we connect your portals
Airbnb + Booking (apartments)
Calendar sync: dates block everywhere, no overbooking.
Channel Manager 2-way
50+ portals: Booking, Expedia, Airbnb, Agoda, Trip.com, Hotelbeds, Hostelworld and more. Add-on.
Simple, as it should be.
The hotel goes live
We set up your property and generate the QR code. No installation, no hardware.
The guest scans the QR
From the room or at reception, the guest opens the assistant on their phone, in their own language.
Guided automation, always under your control
The platform does the heavy lifting — multilingual welcome, check-in, documents and portal sync — and you control and approve with one click from the dashboard.
Not just a warm welcome: more revenue and reviews.
Behind the assistant, tools that grow your hotel — almost without lifting a finger.
More 5-star reviews
Your guests leave happy and say so. HotelOnlineAI helps you turn stays into positive reviews.
Extra revenue, automatically
Breakfast, spa, late check-out, experiences: the assistant offers your services at the right moment. Every guest is worth more.
Know instantly if something's wrong
If a guest isn't happy, you'll notice during the stay — and fix it before it becomes a negative review.
And this is just the beginning.
Guests order your services from their phone. And pay right away.
Add your services and let guests order and pay on their own — you receive everything, already paid.
Add your services
Breakfast, spa, restaurant, late check-out, experiences: build your menu in a few clicks, with your own prices.
Guests order from their phone
From their room, in their own language, they pick what they want and send the order. No app, no queues at reception.
Pay instantly, online
Guests pay on their own and the order lands on your dashboard already paid, ready to handle.
The whole destination, on a single map.
From the assistant, your guests discover where to go, enjoy discounts and reach their destination stress-free.
Find hotels
On the map, guests discover the network's hotels and book directly, with no middlemen.
Partners with discounts
Local partner restaurants, activities and experiences, with exclusive discounts reserved for your guests.
Get there with ease
Directions and route to the destination, with alerts about Italian ZTL zones to avoid fines.
Frequently asked questions
For an Italian property, the ideal management system automates local compliance — Alloggiati Web, ISTAT, the tourist tax, electronic invoicing to the SDI and CIN management — and speaks your guests' language. HotelOnlineAI brings all of this together in a single platform with a multilingual digital reception, built specifically for hotels and B&Bs in Italy.
In all the main languages of your guests. Everyone writes in their own language and you always read in your own.
With a multilingual digital reception: your guest writes in their own language and gets instant answers 24/7, while your front desk sees the conversation in Italian. It's one of HotelOnlineAI's core features, translating with the full context of your property in mind.
HotelOnlineAI collects guest data during digital check-in and automatically submits it to the State Police's Alloggiati Web portal, with no manual entry.
Accommodation providers periodically report arrivals and stays to their Region, which passes them on to ISTAT — usually every month. By collecting the data right at check-in, HotelOnlineAI prepares the ISTAT export in the required format, so submitting it becomes a simple final check.
The CIN must be requested on the Ministero del Turismo platform, then displayed at the property and included in every listing. HotelOnlineAI stores and validates the CIN in the official 18-character format and shows it wherever it's needed — for example on invoices and in pre-arrival messages to guests.
It automatically generates and submits Alloggiati Web, tourist tax and electronic invoice (SDI).
Yes. The assistant welcomes and replies to guests at any time, in their own language, even when reception is closed.
Take your business beyond every border.
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