Digital Reception & Concierge AI
One tool: you handle check-in, languages and paperwork automatically, while your guests get a personal concierge in their own language.
No commitment · No credit card · Setup included
On-site demo and setup in Lombardy and Veneto
Beta version — all systems in test mode- Free trial, no commitment
- Sync with Booking, Airbnb & 50+ channels · coming soon
- Encrypted data & EU servers (GDPR)
Chat and voice translated in 70+ languages, in real time
One thing for you. Another for your guests.
The same tool has two sides: the reception that works for you and the concierge that pampers your guests.
Digital Reception
Check-in, police registrations, languages and channels in one panel. The reception works 24/7: less manual work for you, more control.
- Less repetitive work at the front desk
- Compliance and check-in prepared automatically
- Calendar and channels (Booking, Airbnb) always aligned
- Accounts, invoices and reports ready, no spreadsheets
- Everything in one panel, even from your phone
Concierge AI
Your guest opens their phone and finds your hotel front and center: a personal concierge in their own language. No forms, no bureaucracy, just care.
- Your hotel always front and center
- Zero bureaucracy: it's all ready
- It answers in their language, day and night
- Tips, services and bookings in one tap
- They feel looked after, come back and recommend you
One tool: you save time, your guests feel pampered.
What is HotelOnlineAI?
HotelOnlineAI is the digital reception for hotels and B&Bs in Italy. It welcomes every guest in their own language 24 hours a day, manages check-in with a QR code, syncs the Airbnb and Booking (apartments) calendars and automates Italian paperwork — Alloggiati Web, tourist tax and Electronic Invoice (SDI) — in a single platform. The power of AI, the simplicity of a reception that's always on.
Every day your hotel loses time, guests and bookings.
Not for lack of hospitality. But because language, paper and portals drain your best energy.
Language barrier
Foreign guests write in languages your staff doesn't speak, and questions go unanswered. The result: lost guests and revenue slipping away.
Paper-based bureaucracy
Alloggiati Web, tourist tax, invoices: hours lost every week between forms and portals.
Lost bookings
Without instant replies and direct channels, guests book elsewhere and you pay high commissions.
One elegant platform. Everything solved.
HotelOnlineAI combines a multilingual assistant, digital check-in and automatic Italian compliance in a single experience — simple for you, magical for your guests.
Everything compliant, automatically
The modules every hotel and B&B in Italy uses every day — paperwork included, effortlessly.
Management system (PMS)
Bookings, calendar, rooms, rates and guest folio in one platform.
Digital check-in
Guests register from their phone; the ID document is read automatically.
Alloggiati Web
Public-security guest forms compiled and ready for the Questura.
Imposta di soggiorno
Automatic tourist-tax calculation per guest and a monthly report for the Comune.
Invoices & receipts
Electronic invoices in SdI format and receipts, generated by the system.
ISTAT
Monthly occupancy report ready for the statistics portal.
A personal concierge for every guest, in every language
Everything the guest experiences during the stay — in their language, from their phone, with your brand.
Real-time chat and translation
The guest writes in their language and you reply in yours: instant translation in 70+ languages, text and voice.
A 24/7 assistant
An assistant answers guests' common questions at any hour, so the reception is never under pressure.
A tailored stay plan
Each day the guest gets ideas on what to do, based on the weather and their interests, near your hotel.
Local tips with discounts
Selected restaurants, experiences and shops, with exclusive discounts from your partners, right on the map.
In-hotel services and orders
Breakfast, extra cleaning, room service: the guest orders from the phone and you get the request instantly.
Taxi, transfers and tickets
The guest books a taxi, an airport transfer or tickets to attractions, without looking elsewhere.
Check-in from the phone
Documents and details entered before arrival: on arrival the guest is already registered and you save time at the desk.
A clear meal plan
The guest immediately sees their board — breakfast, half board or full board — without having to ask.
Upgrades and late check-out
Well-timed offers — a better room, late check-out, extras — that raise revenue and delight the guest.
Your hotel, front and center
The guest experiences the stay with your hotel front and center, in a simple, cared-for flow — no forms, no bureaucracy. The care stays yours, the platform does the work.
Guests order your services from their phone. And pay right away.
Add your services and let guests order and pay on their own — you receive everything, already paid.
Add your services
Breakfast, spa, restaurant, late check-out, experiences: build your menu in a few clicks, with your own prices.
Guests order from their phone
From their room, in their own language, they pick what they want and send the order. No app, no queues at reception.
Pay instantly, online
Guests pay on their own and the order lands on your dashboard already paid, ready to handle.
Total control and customization.
Guided automation: total control always stays in your hands. The platform adapts to your hotel, and you manage it from anywhere, even from your smartphone.
Tailored interface
Choose the menu icons and functions you need: the reception shows only what you actually use.
The features you use most, a click away
Put the tools you use every day up top: serve guests faster, with no queues.
Mobile management for the owner
Check how your property is doing at any time, directly from your smartphone, wherever you are.
Everything on the web
Nothing to download or install: log in with your password from any device and start working right away.
Continuous support that never leaves you alone
From the initial setup to daily management: your reception is protected and supported.
Integrated 24/7 AI Assistant
A virtual assistant for the staff: if you're unsure how to use a function, the AI built into the control panel guides you step by step in real time, without having to read long manuals.
Remote technical support (no waiting)
Fast problem-solving: when needed, our team can access your dashboard remotely to configure or fix any setting instantly. No need to wait for a technician to arrive on site.
Security and transparency (GDPR)
Audit log and protected privacy: remote access is protected by the highest security standards — no operator can access payment data or customers' cards, and every intervention is recorded in an unalterable digital log.
Direct chat with the Founder
Have a special request or a customization in mind? With a simple click from the dashboard, you speak directly with the person who created the platform.
A benefit for everyone.
One single platform, three worlds that gain value from it.
More hospitality, less effort.
- Less work at reception, more time for guests
- Zero language barriers, in every language
- Italian legal forms filled in automatically
- Extra revenue from the local partner network
Channel Manager 2-way
Automatic sync with 50+ OTA portals — your rooms always up to date everywhere, no overbooking.
Add-on
Tourist tax calculator
Estimate the tourist tax (imposta di soggiorno) in any Italian municipality, with the official link.
Calculate your tourist taxProduct
Getting started is simple.
Three steps, no risk.
You reach out
Fill in the form or message us on WhatsApp. We answer you directly.
Tailored demo
We look at your property together and show you how it works, no commitment.
We set it up together
During the beta we activate everything step by step and sync your data, with you in control.
Take your business beyond every border.
Choose your profile and tell us about yourself. We'll get back to you shortly.
Free beta, in exchange for honest feedback.
Join now, use everything free during the beta and give us a sincere opinion at the end of the season. In return: a loyalty discount when we move to the paid version.
- No commitment
- No credit card
- Setup included
Only 3 partner properties in this phase.